New PBX abolishes desk-phones
<<<... In effect, every call become an intra-network call - the system can even direct a handset to call a fixed line using its inclusive minutes, he claimed. "Users can use their own phones, but we recommend the company buys them as it can get much cheaper deals," he said. "With a normal divert-to-mobile set-up, your call bill goes through the roof."
GoHello also includes an IVR (interactive voice response) capability and call waiting, and support for multiple receptionists. In addition, settings and staff phone numbers can be changed immediately from the console. Mazoudier said that while IP telephony and fixed-mobile convergence (FMC) might be preferable for large enterprises looking to mobilise key line-of-business applications, say, for most organisations, mobile phones do the job.
It's not even necessary to do what some of the IP PBX companies have done, and deploy client software to the mobile that emulates the features of a business desk-phone, he claimed. "We don't offer desk-phone features because we haven't yet found a single customer asking for them," he said. "Most just use five features - take a call, drop it, transfer it, hold and conference - and a mobile phone can do those already."