New PBX abolishes desk-phones
GoHello has launched a UK version of its Internet-hosted PBX service, which it claims can route incoming calls to an employee's mobile phone without paying mobile fees. The service removes the need for a physical PBX and internal phone system, using mobile phones instead. Priced at £19 per employee per month, it gives a company an external phone number - either a new one, or their existing one transferred - plus a virtual switchboard for their receptionist's PC.
The receptionist gets full PBX capabilities - they can phone a colleague to check, then transfer the call directly, or route the call to a hunt-group, for example. GoHello can hook into Microsoft Exchange and Lotus Domino calendar data as well, so if the receptionist sees the colleague is busy they can send them a message by SMS instead.
Apart from removing the need for fixed infrastructure, the service can also save considerable telephony costs, said François Mazoudier, CEO of Speakanet, the Danish company behind GoHello. That's because it hooks into the mobile networks' signalling systems and does some of its call handling there, not in a PBX, he added. The call savings come from the ability to use business calling plans offered by networks which allow unlimited calls between a customers' staff... more >>>